Help

Questions, answered.

Everything about paying, shipping and returns. Still stuck? Just ask us.

How do I pay?

Securely via Stripe at checkout — credit/debit card or PayNow. You enter payment on Stripe’s own secure page, so we never see your card number.

Do you take PayNow?

Yes. Choose PayNow at checkout and scan the QR with your banking app. Payment usually confirms within seconds and you’ll get an email receipt.

I have a promo code — where does it go?

Enter it in the promo field on the checkout page and the discount applies before you pay. If you received a card in a Shopee parcel, that’s the code to use.

How much is shipping, and how long?

Flat $4 per order, free over $60. We pack within 1–2 business days and most parcels arrive in 2–4 business days across Singapore, tracked.

Do you ship outside Singapore?

Not yet — Singapore only for now.

Can I see the full ingredients?

Where available, the complete ingredient list is on the product page. We’re adding these across the range.

Can I return something?

Opened cosmetics can’t be returned for hygiene reasons, but if an item arrives faulty, damaged, or wrong, email us within 7 days with a photo and we’ll replace or refund it.